Connie Jorsvik, BSN

Connie Jorsvik, BSN  |  Founder, Senior Navigator/Advocate  |  conniej@patientpathways.ca

Connie Jorsvik is the founder of Patient Pathways, a senior healthcare navigator and patient advocate. She holds an international Professional Advocate Board Certification. She is the National Advance Care Planning Coordinator for Dying with Dignity Canada. Her first book, Healthcare 101: A Guide to Navigating the Canadian Healthcare System, is being published in spring, 2020.
Connie is a local, provincial and national speaker on Empowering Patients and their caregivers, and on the vital need for Advance Care Planning for all adults of all ages.

Connie was an RN for 25 years – 15 of that in cardiac medical and surgical – and always an advocate, first and foremost for her patients. She founded Patient Pathways in 2012 after seeing the profound need of patients who needed help navigating the healthcare system. Almost immediately she realized that patients and families needed the conversations and documentation that are part of Advance Care Planning and she soon became expert in this field.

“This business has become so much more important than I ever envisioned. It has become my purpose and passion. I have saved lives and reduced pain and suffering because I know how the system works and how to get things done. I have come to love many of the patients and families I have had the honour to worked with – and that is an honour and a privilege. As a nurse, my patients were important to me, but I didn’t get to know them. I’ve now had some clients for years and I have laughed and cried with them. I love what I do – and I think it shows.”

The healthcare system is fragmented, silo’d, and it moves rapidly. Lack of communication between doctors, nurses, and other healthcare team members – in the community and in hospitals – is a major cause of errors, pain and suffering, and inappropriate discharges home. BC has the highest readmission rate in Canada, largely because patients and families are ill-prepared and inadequate services are slow to be put into place. Patient Pathways helps at all points in the healthcare system and build safe bridges between healthcare agencies, so patients receive safe, appropriate and complete care.

Families are busy and live all over the world. Connie has become an integral part of many patient and family teams, ensuring that communication between patients, families, and healthcare teams is through and complete. She has built strong and respectful relationships with hospital teams and upper management and is able to get information to higher levels, quickly.
Connie’s region covers Vancouver’s downtown and West End, Kitsilano and Point Grey areas.

Connie’s client care focuses on patients dealing with serious illness, injury, and end-of-life – in the community and in hospital:

  • Advance Care Planning conversations and documentation: Representation Agreements and Advance Directives.
  • Hospital patient-family meetings to improve quality of care and communication.
  • Hospital discharge planning for safe transitions home or to residential care.
  • Difficult conversations mediation and coaching between patients and their loved ones and/or with healthcare teams.
  • End-of-life conversations and preparation with patients and families, and their healthcare teams.