Products & Services

Individualized and Specialized Services 

We support patients and families who are experiencing
serious injury or complex physical illness...
(anything that involves a specialist or hospitalization.)

We are currently not able to support those with a primary mental health diagnosis.

Virtual and telephone consultations are offered throughout British Columbia.
In-person attendance at appointments is only offered within the City of Vancouver.

Please note that individual, specialized services are for-fee and we cannot offer pro-bono services.

See the wide range of FREE Educational Blogs.

Advance Care Planning

Serious illness or injury can happen at any time, to anyone of any age.

Plan ahead for a time of serious injury or illness when you cannot speak for yourself.

Naming a Representative, having vital discussions, and writing your preferences for future care are essential for every adult! 

Book your Free 30 minute please contact

Healthcare Navigation

A healthcare navigator is part of your team, walking beside you, holding your hand, showing the way. This is conciliatory mediation role.

Having a personal healthcare navigator will enhance communication and reduce stress.

Services include but not limited to:
Coaching & attendance at physician & specialist appointments.
Setting up & attendance at hospital family meetings to improve communication.
Discharge planning from hospital to home or residential care. 

Book your Free 30 minute consultation.

By-the-hour: $125 + GST

5 hours or more: $100/hour + GST (5 hour retainer required)

After 10 hours, a 20% discount is offered.

Patient Advocacy

A patient advocate walks ahead of you, leading the way
 when appropriate care has not been provided, and concerns or complaints need to be elevated.

Services include but not limited to:
Consultations & review of documentation.
Verbal & written communication to resolve issues.
Coordination & attendance at patient/family meetings.

Writing letters of complaint to facilities or professional healthcare Colleges.

Note: Complex letters of complaint can take 20 to 30 hours.

Book your Free 30 minute consultation.

By-the-hour: $125 + GST

5 hours or more: $100/hour + GST (5 hour retainer required)

After 10 hours, a 20% discount is offered.

"Connie's book is like having her in my back pocket!" 

This is a cross-Canada reference book. The first half is on navigating the healthcare system and advocating for yourself or someone you love.

The second half is on planning ahead for a time you are not able to speak for yourself.

The book is available at most Indigo locations. Click here to buy a book or Kindle at Amazon.

Book Testimonials

On Amazon: Jane VH 5.0 out of 5 stars; Verified Purchase Book every family should use. Reviewed in Canada on December 26, 2020  

An amazing book with everything every family should know and use - and comparatively few families think about until too late. It's not just for older people. It includes a lot of forms to print off and fill in. Connie Jorsvik is an expert in her field, and her advice is practical and easy to read/follow. I have bought copies for all my Powers of Attorney and family members so they know what I think and wish. I also sent an e-mail to some 60+ friends and acquaintances - and find the majority have now ordered copies and/or have got around to thinking about the subjects mentioned in the book. Yes, there are other books, but this is the most practical that I have come across, and I highly recommend it.