Testimonials

  • “This is the gold standard and we are so grateful for Connie’s time and expertise. So many of our participants and the people they support will go home from these webinars with lighter hearts, with so much relief, and knowing how to go forward for the first time. Your webinars will help so many people for so many years to come.”

    — Marpole Family Place

  • "Over the last seven years, Patient Pathways navigators have been there for me and five different members of my family. Each medical emergency required multiple health skills to assess the proper attention and treatment. The wide range of appointments, tests, procedures, and required resources was daunting. They cut through the medical lingo and provided us with a straightforward path to addressing all our medical issues. They saved us countless hours of fear and worry. If you or your family are dealing with the medical system, I highly recommend Patient Pathways as your medical navigator-advocates."

    — Lance T.

  • “I’m making this donation simply in appreciation of what you are doing, and a desire to help. I have been on Zoom for the four workshops through the South Vancouver Seniors Network and have also registered for the Letter of Wishes workshop. I am in my 80s, with no family, and I think your work is crucial in this time where, as you say, we are going to have to fend for ourselves to a greater extent than we ever thought possible. Like everyone else, I would like to get my ducks in a row. You are helping all of us to do that. With gratitude to you!”

    — Anne FM

  • "We hired Patient Pathways to help us navigate a complex surgery for my father-in-law. Our navigator-advocate attended all of the preoperative appointments and helped put together Advance Care Planning documents the day before his surgery. He did not do well and she was by our family's side for 3 days communicating with his doctors. When he died, we were at peace, largely because we understood everything that was happening and that his wishes were honoured. Since then she has helped both of my parents get the home care and residential support they desperately needed. Communication was often a challenge and she was able to get the answers we needed immediately. Everyone needs a member of the Patient Pathways team on their team!"

    — Dan M.

  • "Thank you for your work which is concise and well presented. Your answers are clear and speak of well observed experiences. We are all grateful. Your Letter of Wishes for Medical Care is a beautiful document of clarity and compassion. It is much appreciated."

    — Henriette L.

  • "Connie’s presentation on Advance Care Planning and her accompanying resources were excellent and have really motivated participants to go beyond ‘wanting’ to address ACP to getting on with it, by giving them the practical knowledge and tools to do so!  She is highly experienced in this field and while her presentation is as clear and articulate as one could hope for, she also delivers it with warmth, compassion and good humour.  Participants were engaged and grateful and the feedback from those attending has been overwhelmingly positive! "

    — Highlands United Church

  • "My father was in a Vancouver hospital and I was not able to see him regularly as I live out of town. I was increasingly worried about his physical and mental state. Procedures and treatment continued that I knew he would not want... if someone had just taken the time to ask! I was being persistent but not getting the answers I needed. I hired a Patient Pathways navigator who was able to quickly open up the communication channels. Because of her efforts he was listened to and got better information. Treatment was compassionately withdrawn and my father died several days later, peacefully with his family at his side. I am devastated by the loss, but I take comfort that, with her help, I was able to do my very best for him."

    — Janet R.

  • "I am a healthy person, with an active body & mind. I always wanted while I am able to decide, to arrange for all the necessary issues, and my wishes at the end of the road, and at the time when I am not capable physically or mentally to do so. I heard about Patient Pathways and their workshops, and a few months ago I was a participant in one workshop at P.S. Foundation. I knew then I have found what I was looking for. After a few weeks, with their help, I have two forms in place: My choices in regard to the care, at a time that I cannot talk, or think properly. And, I have named my Health Representatives. I feel much happier now, and relaxed, as I know everything will be in place with their help. My navigator was punctual in her appointments, very pleasant in nature, caring, and always there for you to help with any questions."

    — Dr. Tahmineh Nikookar

  • "Thank you for sharing your knowledge and expertise with our seniors community, providing information and resources. Most importantly, thank you for your time, sincerity and dedication."

    — Andrea K.

  • “I want to say how spectacular the first of the four sessions on Advanced Care Planning were. As a member of Pacific Spirit United Church, our Pastoral Care Committee has been promoting this series. I know several of us tuned in today. The response was overwhelming…this was an impressive talk and so worthwhile. We are so glad this was recorded and look forward to further promoting Connie’s work when the recordings are available. So, we offer our congratulations and gratitude.”

    — Susan B.

  • “Thank you for your help in preparing my Final Advance Directive, you made the whole process very easy and manageable. Your experience and knowledge has made all the difference in the comfort level I now feel.”

    — Caroline L.

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