About Patient Pathways

Serving adult patients of all ages and families facing serious and complex physical illness, injury, increasing age and frailty, and those approaching end-of-life in British Columbia and Alberta, Canada.

Established in 2010, Patient Pathways is among Canada’s first independent patient advocacy and healthcare navigation providers.

"My father was in a Vancouver hospital and I was not able to see him regularly as I live out of town. I was increasingly worried about his physical and mental state. Procedures and treatment continued that I knew he would not want... I hired a Patient Pathways advocate, who was able to quickly open up the communication channels. Because of her efforts, he was listened to and got better information. My father died several days later, peacefully with his family at his side… and I take comfort that, with our advocate’s help, I was able to do my very best for him."

— Janet R.

Meet the Team

  • Connie Jorsvik, BSN

    Patient Pathways Founder, Senior Healthcare Navigator, Advance Care Planning Specialist, Author & Educator

    Serving BC via Zoom.


    Connie Jorsvik founded Patient Pathways in 2011 after 25 years as a surgical, maternal and cardiac RN. Connie has a solid foundation serving within the BC healthcare system, and as a Patient Advocate, has supported hundreds of patients in their journeys through serious and complex illness.

    Connie offers in-person and virtual healthcare planning education to corporate and community groups, presenting deep insights and practical advice on a wide range of topics, such as how to plan in advance for healthcare emergencies, discuss end-of-life wishes with loved ones, and support aging parents with increasing needs. Additionally, Connie offers premium one-on-one medical organization and care management services.

    Connie is the author of Advance Care Planning: Prepare for Serious Illness, and Navigating the BC Healthcare System, and is the former National Advance Care Planning Coordinator for Dying with Dignity Canada.

  • Joti Gill

    Senior Advance Care Planning Specialist

    Serving BC via Zoom.


    Over the years, Joti has seen families struggle when their loved one had not planned, or communicated their wishes, for serious illness and end of life. She has learned that the greatest gift one can gift others is to provide them with specific guidance about your preferences for future care.

    As a cancer survivor, she is passionate about helping clients be proactive. In working with Patient Pathways and the BC Centre for Palliative Care. Joti has vast experience speaking to families about advance care planning, helping reduce the burden and grief that can ensue.

  • Michelle Kotowski

    Seniors’ Specialist, Healthcare Navigator and Patient Advocate, Advance Care Planning Coordinator

    Serving Metro Vancouver north of the Fraser River in person.

    Michelle's decision to specialize in end-of-life care after a long career in Human Services and volunteering reflects her deep passion for supporting individuals and families through the most vulnerable stages of life. Her 35 years of experience have honed her skills as a caregiver and her ability to connect with people from diverse backgrounds.

    Michelle recognizes the existing gap between individuals needing support services and accessing them, and she aims to bridge this divide. Her natural ability to listen and understand paves the way for people to share what they need most.


    “Michelle Kotowski … was able to give us immediate solutions, and a clear path forward. I can’t tell you what a relief it is not only to finally have the ball rolling addressing this untenable situation, but also to have some expertise on our side.” Bob L.

  • Corinne Hewko

    Healthcare Navigator and Patient Advocate, Advance Care Planning Coordinator

    Serving Alberta, Canada in person and remotely

    Corinne is the first independent patient advocate and healthcare navigator to serve all of Alberta, Canada, and helps patients and their families with their needs as they journey through chronic illness, injury and end of life.

    Corinne holds a Professional Certificate of Patient Navigation from York University, and assists patients with everything from understanding their treatment options to ensuring end-of-life wishes are documented, heard and honoured. With Corinne’s help, patients are empowered to make informed decisions for themselves throughout the journey, with confidence and clarity.

    PatientAdvocates.ca

Proud member of Death Doula Network International