About Patient Pathways

Serving adult patients of all ages and families facing serious and complex physical illness, injury, increasing age and frailty, and those approaching end-of-life in British Columbia and Alberta, Canada.

Established in 2010, Patient Pathways is among Canada’s first independent patient advocacy and healthcare navigation providers.

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Meet the Team

  • A smiling middle-aged woman with short light brown hair, wearing a beige blazer over a pink top, standing indoors near a window with artwork on the wall behind her, with her name 'Connie Jorsade' written in cursive overlay.

    Connie Jorsvik, BSN, Owner

    Founder, Senior Healthcare Navigator, Advance Care Specialist, Educator

    Serving Metro Vancouver in person, and BC via Zoom

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  • Bernice Budz, Patient Advocate with PatientPathways.ca

    Bernice Budz, RN, MSN

    Registered Nurse, Healthcare Navigator and Patient Advocate

    Serving Metro Vancouver, Burnaby and the North/West Shore in person

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  • Smiling woman with gray curly hair wearing glasses and a sleeveless green top outdoors, with blurred green foliage in the background.

    Michelle Kotowski

    Private Elder Specialist, Healthcare Navigation, and Advance Care Planning

    Serving Metro Vancouver in person

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  • Corina Stainsby, Seniors Transitions

    Corina Stainsby

    Seniors Real Estate Specialist, Downsizing & Transitions Specialist

    Serving Metro Vancouver in person

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  • Carolyn Stacey, End of Life Doula

    Carolyn Stacey

    End of Life Doula, Grief Support Specialist

    Serving Metro Vancouver in person, and Canada via Zoom

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  • Yael Blumenov

    Yael Blumenov

    Senior Companionship & Lifestyle Support Specialist

    Serving North and West Vancouver in person  

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  • Close-up of a woman with light skin, blonde hair, blue eyes, and a purple scarf, smiling outdoors with a textured gray wall in the background.

    Whitney McMillan, MSW

    Advance Care Planning Specialist & Caregiver Coach

    Serving the North Shore in person, and BC via Zoom

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  • A smiling woman with long brown hair, wearing a cream-colored turtleneck sweater and pearl earrings, standing indoors with a blurred modern building background.

    Mia Stonehouse, RN, BSN

    Healthcare Navigator & Patient Advocate, Specialist in Serious Illness, Palliative Care & End of Life

    Serving the Central Fraser Valley virtually and in person

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  • A woman with blonde, wavy hair taking a selfie indoors, smiling subtly.

    Laura Mercer, RN, BSN

    Cancer Specialist, Healthcare Navigator, Serious Illness Transitions Specialist, Palliative & End of Life Support

    Serving Surrey to Chilliwack in person, and BC via Zoom

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  • Black-and-white portrait of a smiling woman with shoulder-length hair wearing a dark blazer and necklace.

    Melanie Murray

    Senior Transitions Advocate

    Serving Greater Victoria in person, and BC via Zoom 

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  • Close-up portrait of a smiling woman with short, wavy, platinum blonde hair and glasses, wearing earrings and a purple top, against a black background.

    Judy Cook

    Medical Support Advocacy, Advance Care Planning Specialist & End-of-Life Support

    Serving Central Vancouver Island in person

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  • A woman with shoulder-length wavy brown hair smiling, wearing a black top with sheer polka dot sleeves, holding a pen.

    Corinne Hewko

    Healthcare Navigator and Patient Advocate, Federal Disability Programs, Advance Care Planning Specialist

    Serving Edmonton, AB in person, and Canada via Zoom

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Request a Free Consultation

"My father was in a Vancouver hospital and I was not able to see him regularly as I live out of town. I was increasingly worried about his physical and mental state. Procedures and treatment continued that I knew he would not want... I hired a Patient Pathways advocate, who was able to quickly open up the communication channels. Because of her efforts, he was listened to and got better information. My father died several days later, peacefully with his family at his side… and I take comfort that, with our advocate’s help, I was able to do my very best for him."

— Janet R.

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Trusted Collaborators

Concerned about a loved one's safety or care?

We collaborate with NLIAI.ca - a team of licensed BC investigators specializing in discreet fact-finding and residential care facility checks for families, employers, and legal teams across BC. Learn more