Supporting, Educating & Empowering
Through public education and individual support Patient Pathways has helped hundreds of clients and families in successfully navigating the BC Healthcare System.
As individuals, we are often remarkably under-educated and unprepared for serious injury, and serious illness, or even slow decline. We expect the healthcare system to swoop in, pick us up, and hold us in its arms until we are better. But that simply doesn’t happen. Those days, if they ever existed, are long gone.
All patients, loved ones, and care partners need resources and education at their fingertips. Patient Pathways resources are focused on the BC Healthcare System and are completely free. (See the Resources page.)
If you need one-one-one healthcare navigation and patient advocacy we have for-fee specialty services where we will be with you or your loved one, every step of the way throughout the healthcare system. (See the Products & Services page.)
Please Note: Connie serves all of British Columbia via telephone and Zoom but is only able to attend appointments within the City of Vancouver.
From Connie Jorsvik
"I have reduced stress and anxiety for hundreds of patients and families and have helped save many a great deal of money. Through vigilant oversight, and raising alarm bells, I saved countless lives. (Please see the wonderful testimonials, below.) I am kind and respectful to everyone involved. The patient's healthcare providers are always happy to have me on the team.
I am direct and incredibly honest. I push for healthcare professionals, patients and families to be the best they can be: because that's what it takes to save lives and change the healthcare system... one patient at a time."
More about Connie
Connie has been an advocate all of her life, always standing up against injustice. She was an RN for 25 years – 15 of that in cardiac medical and surgical care - and she was always an advocate for her patients. She has fought for her own life when health concerns were dismissed or treatment delayed. Connie started Patient Pathways 10 years ago and remains one of the few independent healthcare navigator-patient advocates in BC and Canada. She understands the entire healthcare system and has built strong bridges in all segments to help solve issues quickly and seamlessly. She is an expert in health care & advance care planning and is the past National Advance Care Planning coordinator for Dying with Dignity Canada. She strongly believes in the right to choose how a person dies and that everyone should have a good death, no matter the course or end of an illness. She has helped to coordinate and has attended many beautiful and incredible medically assisted deaths. To be at a person's final moments is an incredible honour and privilege. She is the author of Advance Care Planning: Prepare for Serious Illness, published by Self Counsel Press in 2020 and her book, Navigating the BC Healthcare System, is in progress.
In the last seven years, Connie Jorsvik has been there for me and five different members of my family. Each medical emergency required multiple health skills to assess the proper attention and treatment.
The wide range of appointments, tests, procedures, and required resources was daunting. Connie cut through the medical lingo and provided us with a straightforward path to addressing all our medical issues.
Connie saved us countless hours of fear and worry.
If you or your family are dealing with the medical system, I highly recommend Connie as your medical advocate.
We hired Connie to help us navigate a complex surgery for my father-in-law. She attended all of the pre-operative appointments helped put together Advance Care Planning documents the day before his surgery. He did not do well and she was by our family's side for 3 days communicating with his doctors. When he died, we were at peace, largely because we understood everything that was happening and that his wishes were honoured.
Since then she has helped both of my parents get the home care and residential support they desperately needed. Communication was often a challenge and she was able to get the answers we needed immediately.
Everyone needs a Connie on their team!
I am a healthy person, with an active body & mind.
I always wanted while I am able to decide, to arrange for all the necessary issues, and my wishes at the end of the road, and at the time when I am not capable physically or mentally to do so.
I heard about Connie and her workshops, and a few months ago I was a participant in one of her workshops at P.S. Foundation. I knew then I have found what I was looking for.
After a few weeks, with Connie’s help, I have two forms in place: My choices in regard to the care, at a time that I cannot talk, or think properly. And, I have named my Health Representatives.
I feel much happier now, and relaxed, as I know everything will be in place with Connie’s help.
She is punctual in her appointments, very pleasant in nature, caring, and always there for you to help with any questions.
My father was in a Vancouver hospital and I was not able to see him regularly as I live out of town. I was increasingly worried about his physical and mental state. Procedures and treatment continued that I knew he would not want... if someone had just taken the time to ask!
I was being persistent but not getting the answers I needed.
I hired Connie who was able to quickly open up the communication channels. Because of Connie's efforts he was listened to and got better information.
Treatment was compassionately withdrawn and my father died several days later, peacefully with his family at his side.
I am devastated by the loss, but I take comfort that, with her help, I was able to do my very best for him.
Connie Jorsvik was a volunteer with the West End Seniors’ Network in 2015-2016 when we launched a one-year Representation Agreement Outreach Program. Connie was required to attend in-person training and complete her own extensive self-study to become competent in teaching about legal health Representation Agreements, and then helping older adults to choose and create their documents.
Connie excelled in all areas that were required. Her enthusiasm, competency, intelligence, and compassion for the needs of the older adults was evident from her first day as a volunteer, and for the entirety of this program.
Since then, she has remained connected to the West End Seniors’ Network by teaching Advance Care Planning to our members several times per year. The feedback from our members about the information she shares is overwhelmingly positive. Connie has become an expert in this area, and she conveys the information clearly and simply.
Connie came on board for a very complex hospital discharge for my mom. She had been in the hospital for months after a series of strokes which left her paralyzed. We were not getting the information we needed and she was being shoved out the door without anywhere for her to go. Homecare was impossible. Connie became the case manager for my mom who went on to live in long-term care for over 3 years due to Connie’s tireless efforts. She became my father's healthcare navigator and even a stint as mine. Because she was so proactive and reliable, I knew my parents were in good hands, especially during the pandemic. She and I still remain a team to this day. Having someone who is knowledgeable about the realities of the current healthcare system is frankly critical. There are so many pitfalls that patients and their families can’t possibly foresee. Due to her diligent oversight there is no doubt that she saved my parents' lives countless times. She is kind and compassionate, yet direct when that's what you need to hear. I cannot imagine what would have happened without her. I got priceless time with my mother, long past what the doctors predicted, and I owe it all to Connie.